CHANGING YOUR ORDER
If you need to change your order, please contact us as soon as possible using the Live Chat feature on this website or by telephone during normal business hours as orders go into production quickly. Once an order is in production, no changes or refunds can be made. Please note that no changes can be made for rush production orders.
RETURNS ON KOOZEES
At Koozee Crazee we want you to be happy with your koozees and we aim to please. Although our standards are high, we realize that mistakes do happen. However, due to the customized nature of our products, we can’t accept returns unless they are truly defective. If you believe your koozees are defective or the print quality is unacceptable, do not hesitate to email us three or more pictures of the product within 7 days of delivery. Please provide pictures from different angles to verify defectiveness. We will have a representative review the issue and, upon verification of the mistake, we will put your order on rush production to fix it for you. We will deny requests for refunds or reprints 7 days after the order has been delivered.
Since customized koozees can’t be restocked, we can only provide refunds if a representative determines that Koozee Crazee has genuinely made a mistake and the order cannot be remedied by remakes. If we determine that we are not at fault, a courtesy refund may be granted on a discretionary basis but only for the shipping cost at most. This act of goodwill also applies to discretionary cancellations that are granted for in-production orders. If a customer requests to cancel an order that's already in production, Koozee Crazee may grant a courtesy refund of the shipping costs and halt shipment immediately.
It is important to note that used and distributed koozees are not part of the money back guarantee and are non-refundable.