Customer Service

How do I order?

Just head to the home page. Design your custom can cooler by selecting your style, color, and quantity. Then use our simple design tool to create your perfect cooler. You can also start with one of our pre-designed templates to make things even easier. Want us to design something totally original just for you? Just contact us—our team is ready to help.

When checking out, we strongly recommend registering for an account or logging in if you’re a current customer. This simplifies the process by allowing you to check order history, track current orders, and speed up checkout processes by retrieving saved billing and shipping information.

What is the minimum quantity I have to order?

The minimum for each cooler style is shown on the order quantity/price chart

What is the production time?

Standard production is 10-25 business days (Monday-Friday) give or take depending on work load and the busy season. Busy season may vary up to 50 days. Production time is for Monday-Friday excluding holidays.

If you NEED your order in a more timely manner then please choose a rush production option and skip to the head of the line! (excludes Alaska & Hawaii) Can be chosen on the cart page also.

What is the setup screen fee?

Custom screen printing requires an initial setup fee. These are charges to create the screen(s) to print your specific design. Our setup fees are:

1 color/1 side: $13
1 color/2 sides: $26

Will I see a proof?

Your final cooler design you see on-screen also serves as your actual proof.

Check the status of an order.

After you checkout you will receive an order confirmation email with the details of your order. Once your order is shipped you’ll also receive a shipping confirmation email with a tracking number. Consider checking your Spam Folder if the expected emails are not appearing in your inbox.

Can I cancel or change my order?

Contact us on our Live Chat feature on this website as soon as possible if you wish to modify or cancel your order. We’ll make every effort to accommodate you as long as your order hasn’t already been printed. You can also reach our customer service at 618-464-4381 during normal business hours (7:30am – 4:30pm CST) or email us at info@coldieholdie.com

What forms of payment do you accept?

At Coldie Holdie, we accept Apple Pay, Google Pay, PayPal, Discover, American Express, MasterCard, and Visa.

How long will it take my order to ship?

Orders are shipped after they are printed and processed. Standard Ground orders typically require between two and seven business days to arrive. Hawaii and Alaska, however, may require up to 14 business days. Orders will be shipped on normal business days, i.e., Monday through Friday.

In addition to Standard Ground, we offer 2-Day and Next Day/Overnight shipping. We will send all customers confirmation emails with tracking numbers after their orders are shipped. If your orders does not arrive and the tracking information states that it has been successfully shipped, contact us right away through the Live Chat feature. It is located at the lower-right corner of the website and is available during normal business hours (9AM-5PMCST). Alternatively, you may contact us by phone or email.

During our busy wedding season (Spring-Fall) it is the customers responsibility to let our customer service team know of their wedding date. Some templates do not require a date, so it is the customer's responsibility to inform us of an in hands date. Unfortunately we are human and due to high influx of orders we cannot take responsibility for an order arriving after the date needed if the customer did not reach out and let us know about the date or adding a rush production onto the order. Rush shipping with UPS may also be needed in addition to the rush production to meet your deadline.

Due to shipping being out of our control once it leaves our warehouse in Nashville, IL. Coldie Holdie cannot guarantee the arrival date of any order unless you have spoke with one of our customer services reps directly and said that the date is in fact possible for delivery.

What if I’m unhappy with my order?

We hold our work to the highest standards because we want you to be happy with your custom coolers and to make your event even more special. If you believe your coolers are defective are of unacceptable print quality, please contact us. However, due to the nature of customized products and our inability to restock them, certain restrictions apply. Please see our Returns page for details.

How do I place a re-order?

If you created an account, you can sign in to your account to reorder online. You can also contact us and reference your order number found on your receipt. Orders with the same exact same artwork will be charged the standard screen setup fee unless ordered within one week from receiving your order.

How do I submit my own artwork?

Our cooler design tool lets you easily upload your own artwork or logo. Accepted file formats are .svg, .eps, .pdf, .ai files, single color only. Once uploaded, you can then scale, position, and even change colors within your design.

Use of Trademarks
If you choose to upload your own artwork, you agree and warrant that you have unrestricted authority and rights to distribute and/or use it.